About LifeFlight

LifeFlight stands as a global pioneer in aeromedical care, boasting Australia's most diverse service with its fleet of fixed and rotary wing aircraft. Our core mission is to save lives and serve the community.

As a Duty Tasking Manager (DTM), you will take charge of overseeing and leading our Communications Centre and flight operation functions across LifeFlight and its affiliated entities. This full-time role, situated in Brisbane’s CBD, entails working on a rotating roster (including an on-call component) to support our round-the-clock Emergency Aeromedical Service operations.

About the Role

•    Supervise and lead day-to-day operations in an aeromedical EMS and SAR environment.
•    Oversee rostering and training to ensure they meet business needs.
•    Foster successful outcomes through proactive leadership, ensuring compliance with relevant CASA, industry, and company regulations.
•    Assist the General Manager of Operations, completing operational duties to meet commercial contracts and service level agreements.

About You

With demonstrated previous experience working in a high-pressure scheduling environment, you will also have the following skills and experience:
•    Proven leadership skills with the ability to support a team towards achieving key outcomes.
•    Proven robust decision-making skills with the capacity to make effective choices that uphold organisational integrity and deliver excellent outcomes.
•    A focus on maintaining standards and developing your team to be their best selves with a passion for best practice learning and development. 
•    Willingness to carry out on-call duties including after-hours advice and problem-solving
•    An understanding of contingency and business continuity planning 
•    Management of contractual relationships, including stakeholder engagement and reporting requirements 
•    Knowledge of aircraft operations, flight crew duty limits and flight planning would be advantageous
•    Excellent customer service skills and a focus on continual improvement
•    Ability to work independently, make effective decisions, and be solutions-focused
•    Strong communicator, ability to provide clear and concise messages to a variety of stakeholders
•    Outstanding relationship-building ability – this role has contact with all points of the business
•    Experience using Microsoft Suite and rostering systems, with the ability to learn new software quickly and accurately

Why LifeFlight?

Meaningful Impact: Working with LifeFlight Australia provides an opportunity to make a meaningful impact on people's lives. The organisation is dedicated to saving lives, delivering critical care services, and responding to emergencies. Employees can take pride in contributing to a mission-driven organisation focused on making a positive difference in the community.
 
Collaboration and Innovation: At LifeFlight, our operations demand a dynamic and innovative approach. As a DTM, your leadership will be integral in guiding our hardworking and devoted team towards success, coordinating our advanced medical and retrieval missions utilising our state-of-the-art technology. 

Salary Packaging Options: As an employee of LifeFlight, you have the opportunity to benefit from salary packaging, allowing you to allocate up to $15,900 per Fringe Benefit Tax (FBT) year towards general living expenses. This includes covering various everyday costs like groceries, petrol, mortgage, rent, and school fees, providing you with added financial flexibility and support.

Note: the successful applicant will be required to undergo background checks including a national police check as a condition of employment. 

Applications close on the 19th of May 2024, however applications will be reviewed as submitted and we will be conducting interviews throughout the process.